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Once you start your own business and grow to the size where you have to hire staff you discover something that very few human beings will ever know.
You find out how wildly incompetent most people are.
I can tell you stories for days on end about staff. Every business owner I know has similar experiences.
Was talking to a friend yesterday. He was organising a pretty decent sized event (50+ people) and he asked a staff member to handle the booking of the venue.
Asked on Monday. Got back with him on Friday to make sure everything was booked.
Answer: "No, because I emailed the venue but didn't get an answer yet. So... yeah..."
Let me do some mindreading for a second. I will try to get a sense of your response.
Was it something along the lines of:
"THEN WHY THE HELL DIDN'T YOU JUST PICK UP THE PHONE AND GAVE THEM A CALL!!!!"
Because that was my response. And my friend's response.
I've been thinking about the reason for this for a long time. And I just eventually settled on the explanation that they don't care enough.
If it was life or death, the venue would be booked. If it was their wedding, the venue would be booked. If it was a bowling meetup and the friend group asked them to book? You guessed it! The venue would be booked.
But it's none of those. It's: 'just work'.
I'm happy (and proud) to tell you that this doesn't happen if my team and I work with clients. Not because I'm an incredible people manager and a once-in-a-lifetime trainer.
Because of two simple reasons:
1) I have a great team with ambitious people.
2) We have standards and we call each other out when we don't meet them.
So if you start running into this sort of stuff it pays to direct their attention to the standards you put on yourself, your work, and the organisation as a whole.
Instill pride. It fuels civilisations.
Talk soon,
George
P.S. If you'd like to work with us on your ads, your marketing, your business - let me know. Would be happy to take a look and see if we're a good match. Book a call here: https://www.bwgconstructionmarketing.com/contact-us
